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Customer Success Intern

Albuquerque, NM, United States

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As a Customer Success Intern(Unpaid), you will help ensure that SuppliFlex users successfully adopt and benefit from the platform. You will support onboarding, gather customer feedback, and help improve the overall user experience. This role is ideal for someone interested in client success, product adoption, and building strong relationships with customers in a B2B SaaS environment.

Responsibilities

  • Support customer onboarding and product adoption processes
  • Assist users in understanding and using SuppliFlex features
  • Collect and document customer feedback and product insights
  • Help create onboarding guides and support documentation
  • Monitor customer satisfaction and usage signals
  • Identify potential customer issues and help resolve them
  • Collaborate with product and growth teams to improve the user experience
  • Support communication with early users and pilot customers

Must Have

  • Currently pursuing a Bachelor’s or Master’s degree in Business, Marketing, Management, or related field
  • Strong communication and interpersonal skills
  • Strong problem-solving and customer-oriented mindset
  • Highly organized with good follow-up discipline
  • Interest in startups, SaaS products, and customer experience
  • Ability to work 25h/week

Nice to have

  • Experience in customer support, client relations, or account management
  • Familiarity with CRM or customer success tools
  • Experience writing user guides or documentation
  • Interest in B2B technology products
  • Ability to analyze customer feedback and usage data
  • Previous experience in startup or tech environments

What's great in the job?


This internship gives you the opportunity to work closely with early users of a SaaS platform and directly influence the customer experience. You will help shape onboarding processes, collect valuable feedback, and contribute to improving the product. It’s an excellent role for someone interested in customer success, product adoption, or startup operations.

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Startup Ownership

Work closely with founders and early customers.

Customer Impact

Help shape how users experience and adopt the SuppliFlex platform.

Accelerated Learning

Gain hands-on experience in customer success and SaaS user engagement.

Flexible Work Setup

Part-time internship (25h/week) with flexible and remote-friendly collaboration.

Apply Now!